Airport Terminal Flow & Readiness Analysis
P·01Auditing passenger movement bottlenecks across terminal gates to synthesize actionable shift readiness guidelines.
Operations AnalysisProcess Improvement
Norbert Reyes
Operations Leader · Guest Experience Specialist · Data & AI Enthusiast
Bridging frontline service delivery with operational execution and real-time data problem solving in Vancouver, BC.
Vancouver / Richmond, BC
01
About Me
I focus on connecting complex operational logistics with high-empathy guest relations. Having led shift operations and guest recovery across terminal sectors at Vancouver International Airport (YVR), I bring a continuous curiosity for asking "why" and translating operational metrics into practical solutions.
Operational Focus
01Real-time resource coordination, SOP development, and shift leadership.
Guest Relations
02High-stakes de-escalation, conflict resolution, and candidate experience.
Continuous Learning
03Applied AI fundamentals, relational database study, and modern data analytics.
02
Projects
Live Flight Operations Analytics Concept
P·02Exploring real-time flight telemetry datasets to build shift-performance tracking dashboards using Power BI & SQL.
Power BISQLDashboards
App Architectures & Product Specs
P·03Functional requirements and milestone tracking designs for mobile health and habit-accountability tools.
Product SpecsUX Planning
03
Resume & Experience
A track record in fast-paced terminal, ramp logistics, and fulfillment environments:
2024 — Present
Vancouver Airport Authority
Guest Experience Representative (2024–Present) & Operations Zone Lead (2025–2026)
2022 — 2024
Alliance Ground International
Lead Baggage Relief Agent / Baggage Agent (2022–2024)
2021 — 2022
Amazon
Fulfillment Associate (2021–2022)
Certifications
Google AI ProfessionalGoogle Data Analytics (Foundations)TESOL
04
Get in touch
Open to data analyst roles and analytics conversations in the Vancouver area.